Banco BBVA

If it were my own choice I would leave 0 stars, because this branch only has one executive serving, and of the four windows there were only two open, there is no space for people to line up properly. It is the worst branch of any bank I have ever been to, they are extremely slow, they had me waiting for 4 hours just for something that didn't take more than 10 minutes, and even serving me took 20 minutes. This is completely unacceptable, if they cannot even properly maintain a better branch or put one up.

The person who has received the most bad service in this branch, the staff at the entrance is very arrogant, his name is Jose Alejandro Gómez Valtierra. He doesn't want to take a shift because he wants to go home early, he and all the cashier staff give poor service,

It is always well maintained, but the bank doesn't even care about customer service, we have to go and they don't care that we wait for hours

For me I would not give it any stars, the worst service, the employees leave the cubicle alone and stop serving people, it is understood that they have to eat, but there must be someone to cover so that they do not stop serving people, anyway , more than 4 hours to update data why else they block your account.

The service is fine, the detail is that many ignorant people do not know that they can make an appointment, and thus save hours of waiting in line in the sun